Have a concern or compliment?  Contact us at info@scpcn.ca.

South Calgary Primary Care Network is committed to working with patients, families and community members to support high-quality care across our network, including member clinics and partners.

Share Your Feedback

If you have feedback about care or PCN support services, you can email us or speak directly with your health care provider. Whenever possible, start with your care team:

• They know your care best and can often resolve concerns quickly
• You can also ask to speak with a manager or supervisor
• Providers appreciate hearing compliments directly

What to Expect

• We will listen and respond with respect and confidentiality
• We may gather information and review your concern
• You will receive a response and next steps, if applicable

We accept feedback at any time, but encourage your to share concerns as soon as possible.

Will this affect my care?

No. Your feedback helps us to improve and will be handled fairly and respectfully.

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Our Approach

All feedback is managed through a formal process guided by these principles:

• Timely: Addressed without unnecessary delay
• Coordinated: Managed seamlessly across teams or organizations
• Accessible: Clear and easy to navigate
• Confidential: Privacy is protected
• Fair: Objective and impartial
• Close to care: Resolved as close to the point of service as possible
• Responsive: Used to improve services, without negative impact to you